Terms of Service

2.1 Payment requirements

Payment is required in full before leads are delivered, unless otherwise agreed in writing. Credit packs are sold at the prices published on Solcertain's account funding page. The price of each pack is inclusive of payment processing and is the same regardless of the payment method You choose; no separate fee is added at checkout.

2.2 Refunds and chargebacks

Lead purchases are generally final. Where a lead qualifies for return under Section 5, Solcertain's obligation is satisfied by re-crediting the lead price to Your Account Balance and supplying additional leads. An approved return does not create a right to a refund to Your payment method.

Solcertain will refund to the original payment method only in the following circumstances:

• Unused balance. Beginning ninety (90) days after Prepaid Credit is added, You may request a refund of the portion of that credit that has not been Consumed.
• Non-delivery. If no leads at all are delivered within seven (7) business days after Your campaign launches, You may request a refund of the Prepaid Credit funding that campaign.
• Billing error. If You were charged in error, in duplicate, or in an amount other than the amount displayed, Solcertain will correct the error and refund any overcharge.

Please contact clientsuccess@solcertain.com before initiating a dispute with Your bank, card issuer, or financing provider. Most issues are resolved faster directly, and Solcertain may suspend lead delivery and hold Your Account Balance while a dispute is open.

Nothing in this Agreement limits any right You have under applicable law or under the rules of Your card network, bank, or financing provider to dispute a charge.

2.3 Stored payment methods and automatic recharge

Where You provide a payment card or bank account and elect automatic recharge, You authorise Solcertain and its payment processor to store that payment method and to charge it automatically, without further notice to You, each time Your Account Balance falls below the threshold You set, in the recharge amount You set. This is a recurring authorisation and it continues until You cancel it.

You may cancel the authorisation at any time by writing to clientsuccess@solcertain.com. Cancellation takes effect for future recharges; it does not reverse a recharge already made or discharge Prepaid Credit already Consumed.

Each automatic recharge is a purchase You have authorised in advance. Solcertain records the authorisation, the threshold and recharge amount You set, and the date, amount and payment method of every recharge, and will provide that record to You, to Your card issuer, or to Your bank on request.

You are responsible for keeping a valid payment method on file and for notifying Solcertain promptly if it is replaced, cancelled, or reported lost or stolen.

Prepaid Credit has no cash value. You may not withdraw, transfer, assign, sell, or convert it to cash, and Solcertain will not remit it by check, ACH, wire, or any other cash payment method. Prepaid Credit may be applied only toward leads and other services Solcertain lists and makes available to You. The only circumstances in which money is returned to You are the refund events in Section 2.2.

Each lead delivered to You reduces Your Account Balance by the applicable CPL. Solcertain will make a record of amounts credited and Consumed available to You on request, and may suspend delivery when Your Account Balance is insufficient.

Prepaid Credit is added to Your account after Solcertain receives and confirms Your payment. Crediting is performed manually and is ordinarily completed within one business day.

Prepaid Credit does not expire and is not forfeited for non-use. Your Account Balance remains available for as long as Your account remains open, subject to Section 10.

Prepaid Credit may be applied across any Lead Category Solcertain makes available to You. Pricing and return criteria differ by category, and the criteria applicable to a given lead are those published for that category.

4.1 How leads are delivered

Leads are delivered in real time by electronic transmission to the destination You nominate, which may be an email address, a CRM, or an HTTP endpoint You supply and control.

4.2 When delivery is complete

A lead is delivered, and the corresponding Prepaid Credit is Consumed, at the moment Your nominated destination accepts the transmission. Delivery does not depend on whether You open, read, action, contact, or convert the lead. A lead Your destination rejects is not delivered and is not billed.

4.3 The delivery record

Solcertain maintains a record of every lead transmitted to You, including a unique lead identifier, the date and time of transmission, the destination that accepted it, the acceptance response, and the price charged. That record is the authoritative record of what was delivered to You and when.

Solcertain will provide a copy of Your delivery record on request, and may provide it to Your card issuer, bank, or financing provider in response to a payment dispute. Where a consumer consent certificate was captured at the point of enquiry, Solcertain retains it and will make it available on the same basis.

4.4 Reporting

Solcertain may provide performance reports on a regular basis to assist with campaign optimization and visibility.

You may request a return review within seven (7) calendar days of receiving a lead. Some criteria apply to every Lead Category; others apply only to a particular category. Both are set out below.

5.1 Valid reasons — all Lead Categories

A lead may be reviewed and approved for return if it meets any of the following criteria, whichever category it belongs to:

• The lead is outside Your selected geographic area.
• The phone number is disconnected or non-working.
• The lead is a duplicate.
• The contact is a job seeker, or a contractor or competitor in the relevant trade.

5.2 Additional valid reasons by Lead Category

Solar

A solar lead may also be returned if:

• The contact is a renter and not a homeowner.
• The contact resides in a mobile or manufactured home.

Home improvement

A home improvement lead may also be returned if:

• The contact is a tenant and not the owner of the property to be worked on.
• The property is a commercial premises rather than a residence.
• The contact resides in a mobile or manufactured home.
• The contact requested a trade or scope of work outside the categories You selected.

Health and wellness

A health and wellness lead may also be returned if:

• The contact is outside the age range specified in the campaign filters You selected.
• The contact does not match an insurance or coverage filter You selected, where that filter formed part of the agreed order.
• The person contacted is not the person who submitted the enquiry.
• The contact requested a service or treatment outside the categories You selected.

5.3 Not eligible for return — all Lead Categories

Leads are not eligible for return or credit on the following grounds, whichever category they belong to:

• The contact is not interested or declines an appointment after contact.
• The contact did not respond.
• You did not attempt contact in a timely manner.
• The lead did not convert, close, or produce a sale.

5.4 Additional exclusions by Lead Category

Solar

A solar lead is also not eligible for return on these grounds:

• Tree shading or structural issues affecting feasibility.
• The size of the contact's monthly utility bill, or a stated preference for a particular utility provider.
• The contact does not qualify for financing or credit approval.
• The contact wanted a ground-mount rather than a rooftop system.

Home improvement

A home improvement lead is also not eligible for return on these grounds:

• The contact considered Your quote too expensive, or their budget was lower than You expected.
• The contact does not qualify for financing or credit approval.
• The contact selected a different contractor, or was already gathering competing quotes.
• The contact wanted the work scheduled outside Your available timeline.
• The scope of work proved smaller or different in nature than You anticipated.

Health and wellness

A health and wellness lead is also not eligible for return on these grounds:

• The contact declined to book a consultation, or did not attend one that was booked.
• The contact does not qualify for financing or could not fund the treatment.
• The contact chose a different provider or clinic.
• The contact considered the treatment too expensive.
• The contact was located further from Your clinic than You would prefer, but within the geographic area You selected.

5.5 Submission process

Return requests must be submitted in writing to clientsuccess@solcertain.com within seven (7) calendar days of lead receipt, with a reason and supporting details. Solcertain will review each request and determine eligibility. If approved, the lead price is re-credited to Your Account Balance for use toward future leads; refunds to Your payment method are not provided for approved returns.

5.6 Value leads

Value leads are sold final. They carry no returns of any kind, reflecting their discounted, unscreened-intent pricing. Credit applied to a Value lead is Consumed on delivery and is not eligible for return, re-credit, or refund under Section 2.2. The return policy in this Section applies to Exclusive, Live Transfer and Non-Exclusive leads.

In addition to lead purchases, Solcertain may agree to provide managed marketing services, which can include advertising campaign management, creative production, and appointment-setting support.

6.1 Scope

The scope, fees, billing schedule and term of any managed service are set out in the proposal, statement of work or invoice provided to You separately. That document forms part of this Agreement. Where it conflicts with these Terms, that document controls as to the managed service only.

6.2 Delivery guarantee

If no leads at all are delivered within seven (7) business days of Your campaign launching, You may request a refund of the initial service fee for that campaign. Once leads have been delivered, managed service fees are earned and are not refundable on the basis of conversion rate or sales performance.

6.3 What managed services do not cover

Solcertain is not responsible for Your sales team's performance, closing technique, or handling of leads after delivery. Economic conditions, changes in consumer demand and market disruptions are outside Solcertain's control and do not give rise to a refund or guarantee claim. You are solely responsible for Your own sales efforts following receipt of leads.

6.4 Termination

Either party may terminate a managed service on written notice. Termination does not refund fees for services already performed, and does not affect Prepaid Credit, which is governed by Sections 3 and 10.

To increase conversion, Clients are encouraged to respond to each new lead within 30 to 40 seconds, make at least five contact attempts in the first seven days using calls, texts and emails, and to understand that it may take four to seven touchpoints before an appointment is set.

Solcertain does not guarantee lead conversion and is not responsible for Your ability to close sales or set appointments.

Solcertain complies with applicable laws, including the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) regulations. You are expected to follow all relevant federal, state and local laws relating to marketing, communications and consumer data protection, including any additional requirements applicable to the Lead Categories You purchase.

Participation does not guarantee that leads will result in appointments or sales. Outcomes depend on Your follow-up process, sales skills and operational efficiency. Solcertain makes no warranty regarding performance, profitability or return on investment.

Solcertain may suspend or terminate participation for breach of this Agreement, fraudulent behavior or misrepresentation, improper chargeback attempts, failure to follow marketing compliance guidelines, or unprofessional behavior toward Solcertain personnel.

As applied to Prepaid Credit:

• If Solcertain terminates Your participation other than for Your breach, or if You close Your account in good standing, Solcertain will refund Your Account Balance to the original payment method.
• If Solcertain terminates for Your breach, Solcertain will refund Your Account Balance less any amounts You owe Solcertain, and retains all other remedies available to it.

Any outstanding balances You owe Solcertain are immediately due on termination.

To the extent permitted by law, Solcertain will not be liable for indirect, incidental, special or consequential damages, including lost revenue or lost business opportunities. Total liability for any claim is limited to the total amount paid by You for the specific leads in question.

This Agreement is governed by the laws of the State of Florida. Any dispute shall be settled through binding arbitration in Orange County, Florida, under the rules of the American Arbitration Association. The prevailing party may recover reasonable attorney's fees and legal costs.

This Section governs commercial disputes between You and Solcertain. It does not limit Your right to dispute a charge with Your card network, bank or financing provider, as stated in Section 2.2.

Solcertain accepts payment by card and, where offered at checkout, through third-party payment or financing providers. Availability of any such option is determined by the provider and by the transaction amount, and may change without notice.

Where You choose a third-party financing option, You enter a separate agreement with that provider. Solcertain is not a party to it, does not set its terms, and does not extend credit to You. Your obligations to that provider continue regardless of how much of Your Account Balance You have used, and regardless of any dispute between You and Solcertain. Any refund under Section 2.2 is made to that provider and applied against Your obligation to them.

Solcertain may update this Agreement prospectively. Changes will be communicated by email and posted on the Company website. Continued participation following a modification constitutes acceptance of the revised terms. A modification does not apply retroactively to Prepaid Credit already purchased.

Prior versions of this Agreement remain published so that the terms in force on the date of any given purchase can be identified.

By purchasing and participating, You acknowledge that You have read, understood and accepted all terms contained in this Agreement. For support or inquiries, contact clientsuccess@solcertain.com.

Effective 9 September 2026. Solcertain LLC, 255 S Orange Avenue, Suite 104 #1629, Orlando, FL 32801